💡 Our Technical Review in summary
Summary
- Microsoft is extending the historical data retention and visibility for the Queues app in Microsoft Teams (Roadmap ID 547825).
- Users will soon be able to access up to 45 days of historical data for call queues, auto attendants, and agent performance, expanding beyond the previous limitations.
- The rollout for Targeted Release begins in mid-February 2026, with General Availability (Worldwide) expected to be completed by mid-March 2026.
Impact
- Reporting Capacity: Authorized users can perform deeper trend analysis and monthly performance reviews by accessing a broader 45-day data window.
- User Interface: To maintain consistency, the default reporting view will remain at 7 days; however, the date picker will now allow selection up to the 45-day limit.
- Administrative Continuity: There are no changes to existing permissions, report access levels, or workflows. Users who currently have access to historical reports will receive this update automatically.
Action Required
- No Technical Configuration: This is a service-side update. IT Admins do not need to enable any settings or modify any policies in the Teams Admin Center.
- Internal Documentation: Update any internal IT manuals or training documentation that references the data retention limits for call queue and auto attendant reporting.
- Stakeholder Notification: Inform call center supervisors, department leads, and agents who utilize the Queues app about the expanded reporting range to assist them with their resource planning and performance tracking.
Microsoft Official Update
Service: N/A
Category: stayInformed
Severity: normal
Updated January 23, 2026: We have updated the timeline. Thank you for your patience.
To support broader reporting needs and customer feedback, the Queues app will soon allow users to view up to 45 days of historical data for call queues, auto attendants, and agents. This update expands reporting options without changing how users access or create reports.
This message is associated with Microsoft 365 Roadmap ID 547825.
[When this will happen]
Targeted Release: We will begin rolling out in mid-February 2026 and expect to complete by late February 2026.
General Availability (Worldwide): We will begin rolling out in early March 2026 and expect to complete by mid-March 2026.
[How this affects your organization]
Who is affected:
- Users with access to historical reports in the Queues app.
What will happen:
- Users can view up to 45 days of historical data.
- The default 7-day range remains unchanged.
- No changes to report access, permissions, or workflows.
[What you can do to prepare]
- No action is required.
- Optional: Inform users of the expanded range and update internal documentation.
- Learn more about historical reporting: Auto attendant and Call queue historical reports | Microsoft Teams | Microsoft Learn.
[Compliance considerations]
No compliance considerations identified. Review as appropriate for your organization.
