💡 Our Technical Review in summary
Summary
- Microsoft is introducing a new “Priority View” for Outlook on iOS and Android, powered by Microsoft 365 Copilot.
- This feature uses AI to analyze the inbox and surface two specific categories: “High priority” emails and those that “Need a reply.”
- The feature is tied to Microsoft 365 Roadmap ID 495261 and is scheduled for rollout between late June 2025 and late December 2025.
- A Microsoft 365 Copilot license is mandatory to access this functionality.
Impact
- User Experience: Users with a Copilot license will see a “sparkle icon” at the top of their message list. Tapping this icon allows them to swipe between high-priority messages and those requiring a response.
- Control: The feature is optional. Users must enable it via Settings > Copilot > Prioritize > Priority view.
- Customization: Users can configure the view to look back over one to three days of email and filter by all messages or unread messages only.
- Efficiency: The view allows for bulk actions on grouped emails and includes a feedback mechanism for users to report the accuracy of the AI categorization.
- Default State: This feature will be available by default for any user who already has “Prioritize by Copilot” enabled in their settings.
Action Required
- Admin Intervention: No direct administrator action is required to enable the feature as the rollout is automatic for licensed users.
- License Management: Verify that users who require this feature have an active Microsoft 365 Copilot license assigned.
- User Training: Notify mobile power users about the new “sparkle icon” and how to toggle the Priority view settings.
- Documentation: Update internal help desk resources or FAQ pages to reflect the new navigation steps for Outlook mobile (iOS and Android).
Microsoft Official Update
Service: N/A
Category: stayInformed
Severity: normal
In Microsoft Outlook for iOS/Android, the new priority view will help users find what’s important in their Inbox by highlighting high priority emails and ones that need a reply.
A Microsoft 365 Copilot license is required to use this feature.
This message is associated with Microsoft 365 Roadmap ID 495261.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out late June 2025 and expect to complete by late December 2025.
[How this will affect your organization:]
After this rollout, users can enable this feature in Outlook Settings > Copilot > Prioritize > Priority view. Users can choose the number of days of email to be included in this view (from one to three days) and choose if they want to see all emails or just unread emails.
Left: Users who have enabled the Prioritize by Copilot feature can access the new view by tapping the sparkle icon at the top of the message list. Then users can swipe between the two groups of emails: High priority (middle) and Needs replies (right). For each group, users will see a filtered view of their message list to just emails that are high priority or need a reply, respectively. From here, users can take a bulk action on those emails or give feedback on the groups.
This new feature will be available by default for users who have enabled Prioritize by Copilot by going to Settings > Copilot.
[What you need to do to prepare:]
This rollout will happen automatically by the specified dates with no admin action required before the rollout. Users who have enabled the Prioritize by Copilot feature will start seeing the new view. You may want to notify your users about this change and update your relevant documentation.
Learn more about enabling Prioritize by Copilot: Prioritize my inbox – Microsoft Support
