💡 Our Technical Review in summary
Microsoft has identified an issue where users are experiencing accessibility problems with Microsoft Copilot (Microsoft 365). This specific health advisory has been identified as a duplicate of another active service event.
2. Impact
Impact is currently limited to users located in Europe who are attempting to access Microsoft Copilot via the Microsoft 365 suite.
3. Status
False Positive (Duplicate): This specific incident report is being closed as it is a duplicate of incident CP1231765. IT Admins should refer to CP1231765 in the Service Health Dashboard for all future updates and technical details regarding the resolution of this issue.
Microsoft Official Issue Details
User Impact
Users may be unable to access Microsoft Copilot (Microsoft 365).
Status: falsePositive
Service: Microsoft 365 suite
Classification: advisory
Origin: microsoft
Updates
- 2026-02-13 13:49
Title: Some users may be unable to access Microsoft Copilot (Microsoft 365)User impact: Users may be unable to access Microsoft Copilot (Microsoft 365).
Final status: We’ve determined that this issue is a duplicate of another event. Please look for further updates in CP1231765. This communication will expire in 24 hours.
- 2026-02-13 13:22
Title: Some users may be unable to access Microsoft Copilot (Microsoft 365)User impact: Users may be unable to access Microsoft Copilot (Microsoft 365).
Current status: We’re reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps.
Scope of impact: Impact is specific to users located in Europe attempting to access Microsoft Copilot (Microsoft 365).
Next update by: Friday, February 13, 2026, at 3:30 PM UTC
