💡 Our Technical Review in summary
Summary
Microsoft 365 Education admins were unable to access or view pooled storage management reports within the Microsoft 365 admin center. The issue originated from a regression in a recent code update intended to optimize how storage reports are loaded.
Impact
This issue specifically impacted administrators of Microsoft 365 Education organizations. During the affected period, these admins could not view storage usage data or manage pooled storage settings.
Status
Service Restored. Microsoft has completed the deployment of a code fix across all affected environments. Testing and user feedback have confirmed that the storage management page is now fully functional.
- Start Time: January 5, 2026, at 10:40 PM UTC
- End Time: January 25, 2026, at 10:28 PM UTC
Microsoft is currently reviewing their code testing procedures to prevent similar regressions in future updates.
Microsoft Official Issue Details
User Impact
Admins may have been unable to view pooled storage management in the Microsoft 365 admin center.
Status: serviceRestored
Service: Microsoft 365 suite
Classification: advisory
Origin: microsoft
Updates
- 2026-01-26 21:54
Title: Some admins may be unable to view pooled storage management in the Microsoft 365 admin centerUser impact: Admins may have been unable to view pooled storage management in the Microsoft 365 admin center.
More info: This issue was specific to Microsoft 365 Education admins.
Final status: We’ve completed the deployment of our fix and confirmed after testing with a subset of affected users that this has successfully remediated impact.
Scope of impact: Admins in Microsoft 365 Education organizations attempting to view pooled storage management in the Microsoft 365 admin center may have been impacted.
Start time: Monday, January 5, 2026, at 10:40 PM UTC
End time: Sunday, January 25, 2026, at 10:28 PM UTC
Root cause: A recent code change intended to update how storage reports were loaded to the Microsoft 365 admin center introduced a regression which was causing the impact.
Next steps:
– We’re reviewing our code change testing and validation procedures to identify opportunities to identify impact earlier and prevent similar future occurrences.This is the final update for the event.
- 2026-01-23 18:39
Title: Some admins may be unable to view pooled storage management in the Microsoft 365 admin centerUser impact: Admins may be unable to view pooled storage management in the Microsoft 365 admin center.
More info: This issue is specific to Microsoft 365 Education admins.
Current status: The code fix has saturated to 92 percent of the affected environment. As the deployment progresses and applies to the content hosting infrastructure to which admins are connecting, admins may begin to see the issue automatically resolve upon refreshing the storage report page. We expect the code fix will saturate the affected environment 100 percent on Wednesday, January 28, 2026.
Scope of impact: Admins in Microsoft 365 Education organizations attempting to view pooled storage management in the Microsoft 365 admin center may be impacted. This information may be updated as our investigation continues.
Start time: Monday, January 5, 2026, at 10:40 PM UTC
Root cause: A recent code change intended to update how storage reports are loaded to the Microsoft 365 admin center introduced a regression which is causing the impact.
Next update by: Wednesday, January 28, 2026, at 8:00 PM UTC
- 2026-01-20 19:00
Title: Some admins may be unable to view pooled storage management in the Microsoft 365 admin centerUser impact: Admins may be unable to view pooled storage management in the Microsoft 365 admin center.
More info: This issue is specific to Microsoft 365 Education admins.
Current status: The code fix has saturated to 66 percent of the affected environment. As the deployment progresses and applies to the content hosting infrastructure to which admins are connecting, admins may begin to see the issue automatically resolve upon refreshing the storage report page.
Scope of impact: Admins in Microsoft 365 Education organizations attempting to view pooled storage management in the Microsoft 365 admin center may be impacted. This information may be updated as our investigation continues.
Start time: Monday, January 5, 2026, at 10:40 PM UTC
Root cause: A recent code change intended to update how storage reports are loaded to the Microsoft 365 admin center introduced a regression which is causing the impact.
Next update by: Friday, January 23, 2026, at 8:00 PM UTC
- 2026-01-16 17:34
Title: Some admins may be unable to view pooled storage management in the Microsoft 365 admin centerUser impact: Admins may be unable to view pooled storage management in the Microsoft 365 admin center.
More info: This issue is specific to Microsoft 365 Education admins.
Current status: We’ve identified a recent code change intended to update how storage reports are loaded to the Microsoft 365 admin center introduced a regression which is causing the impact. We’ve developed and are deploying a code fix to correct this issue and confirmed the deployment is currently saturated 13 percent of the infrastructure that supports Microsoft 365 Education. We’ll provide a timeline for remediation as one becomes available.
Scope of impact: Admins in Microsoft 365 Education organizations attempting to view pooled storage management in the Microsoft 365 admin center may be impacted. This information may be updated as our investigation continues.
Start time: Monday, January 5, 2026, at 10:40 PM UTC
Root cause: A recent code change intended to update how storage reports are loaded to the Microsoft 365 admin center introduced a regression which is causing the impact.
Next update by: Friday, January 23, 2026, at 7:30 PM UTC
- 2026-01-16 15:34
Title: Some users may be unable to access or view the storage usage page in the M365 admin centerUser impact: Users may be unable to access or view the storage usage page in the M365 admin center.
Current status: We’re reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps.
Scope of impact: Some users attempting to access or view the storage usage page in the M365 admin center may be impacted. This information may be updated as our investigation continues.
Next update by: Friday, January 16, 2026, at 5:30 PM UTC
