💡 Our Technical Review in summary
Summary
- Microsoft is introducing a new Agent Dashboard within the Copilot Analytics section of Microsoft Viva Insights.
- This dashboard provides granular visibility into the adoption and performance of agents used within Microsoft 365 Copilot, including those built via Copilot Studio, SharePoint, or the Microsoft 365 Agents Toolkit.
- Key tracking metrics include active agent counts, user retention trends, total agent responses, and specifically, Copilot credit usage.
- Timeline: Public Preview begins early February 2026; General Availability is expected to complete by the end of March 2026.
Impact
- Target Audience: This update affects organizations with at least 50 assigned Microsoft 365 Copilot licenses. Data will be visible to Leaders, delegates, adoption specialists, and Viva Insights administrators.
- Data Visibility: Admins can view up to 6 months of historical data, including which specific agents (Microsoft-provided, third-party, or internally built) are driving the most engagement.
- Resource Management: The dashboard introduces the ability to monitor Copilot credit consumption, which is critical for managing costs and resource allocation for custom agents.
- Privacy & Thresholds: Insights are subject to minimum group size thresholds to protect individual user privacy, similar to existing Viva Insights reports.
- UI Integration: The “Adoption” tab of the standard Copilot Dashboard will be updated with new entry points and contextual summaries leading to the detailed Agent Dashboard.
Action Required
- Access Management: Use the Viva Feature Access Management (VFAM) controls to manage access to the Agent Dashboard at the user, group, or tenant level. These are located under the Viva Insights Web app settings.
- Policy Review: Given the level of detail regarding agent interactions and credit usage, consider reviewing these new reporting capabilities with your local works council or privacy office.
- Documentation: Update internal IT support documentation and stakeholder training materials to include references to the new metrics and dashboard location.
- Configuration: Ensure manager settings are correctly configured in Viva Insights to allow for group-based comparisons and filtered views.
Microsoft Official Update
Service: N/A
Category: planForChange
Severity: normal
Updated January 15, 2026: We have updated the timeline. Thank you for your patience.
[Introduction]
We’re introducing the Agent Dashboard, a new dashboard available as part of Copilot Analytics in Microsoft Viva. This dashboard provides visibility into key agent adoption trends and associated Copilot credit usage. It supports insights into agents used within Microsoft 365 Copilot, which may be:
- Built using Microsoft Copilot Studio, SharePoint, or the Microsoft 365 Agents Toolkit
- Built by employees, your organization, Microsoft, or Microsoft partners
This release also enhances the Adoption tab of the Copilot Dashboard, allowing users to view agent insights directly and access the Agent Dashboard for deeper analysis.
[When this will happen:]
- Public Preview (Worldwide): Begins rolling out in early February 2026 (previously January), expected to complete by mid-February 2026 (previously end of January).
- General Availability (Worldwide): Begins rolling out in March 2026 (previously early February 2026), expected to complete by end of March 2026 (previously late February 2026).
[How this affects your organization:]
Who is affected:
- Leaders, delegates, adoption specialists, and administrators using Microsoft Viva Insights
- Tenants with at least 50 Microsoft 365 Copilot licenses assigned
What will happen:
- A new Agent Dashboard will be available in Viva Insights under Copilot Analytics
- Users will find:
- Key adoption metrics with historical trends (up to 6 months):
- Number of active agents
- Number of active agent users
- Number of agent responses
- Copilot credits used
- Number of users using Copilot credits
- Percentage of Copilot users using agents
Screenshot 1: Key adoption metrics with historical trends, including active agents, active users, agent responses, and Copilot credit usage.
- Monthly and weekly user retention trends, with comparison across groups
- Top agents based on the following, with the ability to dive deeper into specific agents:
- Active user count
- Agent responses
- Copilot credits consumed
Screenshot 3: Agent highlights along with a table of top agents, each with active usage metrics and the ability to dive deeper.
Screenshot 4: Individual agent deep dive page with key adoption metrics and trends over time.
Screenshot 2: Monthly and weekly user retention trends, with comparison across groups.
- Key adoption metrics with historical trends (up to 6 months):
- Minimum group size threshold must be met for agent activity insights.
- Learn more: Configure manager settings
- The Adoption tab of the Copilot Dashboard will also include:
- Contextual insights on how Copilot users are leveraging agents and credits
- Direct entry points to the Agent Dashboard
Screenshot 5: Entry points to the Agent Dashboard from the Copilot Dashboard Adoption tab, including agent usage and Copilot credit usage insights.
[What you can do to prepare:]
- Review and assess the impact for your organization
- Manage access to the Agent Dashboard using VFAM controls at user, group, and tenant levels (nested under Viva Insights Web app VFAM controls)
- Consider reviewing with your works council
- Update training and documentation as needed
- Additional details will be available on MS Learn once this functionality is released, in a separate Agent Dashboard section: Copilot Analytics introduction
[Compliance considerations:]
No compliance considerations identified, review as appropriate for your organization.
