💡 Our Technical Review in summary
Summary
- Microsoft is introducing a new Benchmarks feature within the Microsoft Copilot dashboard (via Viva Insights), allowing organizations to evaluate their Copilot adoption performance.
- The update enables comparative analysis against external industry peers and internal organizational cohorts (e.g., specific departments or regions).
- Rollout for General Availability is scheduled to begin in late October 2025 and is expected to reach completion by the end of January 2026.
Impact
- External Benchmarking: Admins and stakeholders can compare their percentage of active Copilot users against the “Top 10%” and “Top 25%” of similar organizations and overall global benchmarks.
- Internal Benchmarking: The dashboard will provide granular comparisons between internal cohorts based on job functions, regions, and manager types. Metrics include active user percentages, adoption rates per specific app, and returning user trends.
- Privacy and Compliance: External benchmarks utilize randomized mathematical models to ensure data privacy. No individual company’s data is exposed; benchmark groups are composed of a minimum of 20 companies. Anonymized usage metrics will be stored within Microsoft 365 services.
- Administrative Control: Access to these insights is governed by Viva Feature Access Management. IT Admins can control visibility and permissions through Entra ID group memberships.
Action Required
- Review Permissions: Audit the list of users who currently have access to the Microsoft Copilot dashboard and Viva Insights to ensure benchmark visibility is restricted to authorized personnel.
- Configure Access Management: If you need to restrict or enable this feature for specific groups, use the Viva Feature Access Management controls via PowerShell or the Microsoft 365 admin center.
- Strategic Alignment: Incorporate these benchmarks into your organization’s Copilot adoption strategy to identify areas of low engagement and replicate success from high-performing cohorts.
- Update Documentation: Refresh internal IT documentation and leadership reporting templates to include these new metrics as part of your digital transformation KPIs.
- Education: Inform relevant stakeholders (HR, Change Management, Department Heads) about the availability of these benchmarks to help them drive targeted training initiatives.
Microsoft Official Update
Service: N/A
Category: stayInformed
Severity: normal
Updated December 12, 2025: We have updated the timeline. Thank you for your patience.
We’re introducing Benchmarks in the Microsoft Copilot dashboard (in Viva Insights). This new feature enables organizations to compare Copilot usage internally across cohorts and externally against similar companies. These insights help identify adoption trends and opportunities to improve Copilot engagement.
This message is associated with Microsoft 365 Roadmap ID: 495464.
When this will happen
- Targeted Release (Worldwide): We will begin rolling out in mid-October 2025 (previously late September) and expect to complete by late October 2025 (previously early October).
- General Availability (Worldwide): We will begin rolling out in late October 2025 (previously mid-October) and expect to complete by end of January 2026 (previously late November 2025).
How this affects your organization
Once available, the Copilot dashboard will include:
- External benchmarks to compare your percentage of active Copilot users with:
- Top 10% and Top 25% of companies like yours
- Top 10% and Top 25% overall benchmarks
- Internal benchmarks to compare cohorts within your company based on manager types, regions, and job functions:
- Percentage of active Copilot users
- Adoption by app
- Returning user percentage
External benchmarks are calculated using randomized mathematical models to ensure privacy. Each benchmark group includes at least 20 companies and is not derived from any single company’s actual data.
What you can do to prepare
- Review which users have access to the Microsoft Copilot dashboard and adjust permissions as needed.
- Assess the impact of benchmark visibility on your organization’s Copilot adoption strategy.
- Update training materials and documentation to reflect the new dashboard capabilities.
- Learn more about providing access to Microsoft Copilot dashboard: Manage settings for the Microsoft Copilot dashboard and Viva Insights web app – Viva Insights | Microsoft Viva | Microsoft Learn
Compliance considerations
| Question | Answer |
|---|---|
| Does the change store new customer data? | Yes. Benchmark data includes anonymized usage metrics that are stored within Microsoft 365 services. |
| Does the change include an admin control and can it be controlled through Entra ID group membership? | Yes. Access to the Copilot dashboard can be disabled using Viva Feature Access Management controls and can be managed using Entra ID group membership. |
